That single inbox covers everything: help with your account, a question about a practice question, billing, privacy requests, press, or just telling us what is working and what is not. Use the same address whether you are a parent, a teacher, or someone curious about what we are building.
What to expect
We aim to reply within one to two working days. If your message is about billing or access to your account, tell us the email address on the account so we can find you quickly.
A few things we get asked
Found a mistake in a question? Tell us the topic and what looked wrong. Getting the maths right matters to us, and parents catch things we miss. Every report helps.
Want your data, or want it deleted? Email us and we will sort it out. Our Privacy Policy explains your rights and how this works.
Press or partnership? Same inbox. Put "press" or "partnership" in the subject line and we will route it.
Not on the list
We keep things simple on purpose. There is no chatbot, no phone hotline, and no WhatsApp line for now. One inbox, one team, real replies.